Return policy

Monica Max skincare ensures the purity and guarantees quality of our products. Customers may request a product exchange for any reason within 14 days from your purchase. Costumers may request credit card refund or refund check for products returned due to defective product or product damaged in shipment within 14 days from your purchase. Items must be received before the refund or exchange is processed. Our refund or product exchange includes shipping charges you paid when you made your purchase. However,  this does not apply to delivery costs if you specifically requested non-standard (express) delivery.

Please note: We do not accept returns on products that were purchased through retailers of Monica Max skincare products. If you have any questions, please contact  us at info@monicamax.com

Product Returns may be shipped to address mentioned in your invoice.You may utilize the courier of your convenience. Monica Max skincare is not responsible for product returns lost in transit.

If you have any additional questions after reading our return policy, please contact us at  +393298006111 or email info@monicamax.com .

If the item you wish to return was purchased directly from www.monicamax.com in the last 14 days then you may send the product back to us for exchange. Products that have expired are not eligible for refund or replacement. We do not refund or reimburse return shipping costs. Items must be received in their original packaging unused before the refund or exchange is processed.

Please include the following with your return:

Reason for return

Customer Number, Name, Shipping Address, Billing Address and Phone Number

Let us know if you would like a replacement of the same product or if you would like the credit amount applied to an order of another item and we will be happy to process that order once we receive your return.

If you prefer a credit card refund please provide Credit Card number, expiration date and security code or we are happy to contact you when we receive your return to collect that information.

If you are requesting a refund check, please allow 4-6 weeks for processing and mailing of the check.

If you have purchased the product from a store, beauty salon, spa or web site that retails Monica Max skincare products we encourage you to contact that location directly to process your return.

If you have any additional questions please contact us at  +393298006111 or email info@monicamax.com .